Thank you for choosing Florist St John’s Wood for your online flower delivery needs. The following Terms and Conditions (“Terms”) govern your use of our online services for the purchase and delivery of flowers and floral gifts within St John’s Wood and the surrounding areas. By placing an order with us through our website or via other online channels, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
These Terms & Conditions apply to all online customers placing orders for flower delivery to addresses in St John’s Wood and neighbouring localities. Where specific terms apply to particular areas or special services, these are detailed within the relevant sections below. These Terms form the contract between you (the “Customer”) and the provider ("Florist St John's Wood", “we”, “us”, or “our”).
1. Browsing & Selection: Customers can browse our online catalogue featuring a variety of fresh flowers, bouquets, and floral arrangements. Each product is described in detail and accompanied by images for illustration purposes only. Actual arrangements may vary slightly based on availability and seasonality.
2. Placing an Order: To order, add your chosen items to the online shopping basket and proceed to checkout. During checkout, you will need to provide your delivery address (restricted to St John’s Wood and the surrounding areas as indicated), recipient’s contact details, preferred delivery date, and any personalised message. Please review your order carefully, ensuring all details are accurate before submitting.
3. Order Confirmation: Once your order is submitted, you will receive an on-screen confirmation and a subsequent confirmation to your provided contact details. This correspondence verifies receipt of your order but does not constitute acceptance. Acceptance of your order and formation of the contract occurs when we dispatch the flowers and send you a dispatch notification.
4. Amendments: Modifications to your order can only be accommodated providing your request is received within a reasonable timeframe and prior to order preparation or dispatch. Please notify us promptly if you need to make changes.
All products are subject to availability. Should any flowers, packaging, or containers be unavailable at the time of order, we reserve the right to substitute them with similar items of equal or greater value and quality. We will make reasonable efforts to match the selected items, especially for significant flowers or arrangement style, and will consult with you as appropriate. Seasonal factors, supply constraints, or high demand periods (such as Valentine’s Day or Mothering Sunday) may affect availability.
We offer delivery services to St John's Wood and designated surrounding areas. Please check availability for your specific delivery address during checkout.
1. Delivery Timing: We aim to deliver your order on your selected delivery date, subject to operational considerations or extreme circumstances. While we endeavour to meet our stated delivery timeframes, we do not guarantee exact delivery times within a day.
2. Delivery Attempts: If recipients are unavailable at the delivery address, flowers may be left with a neighbour, safe location, or returned to us, at our discretion and in accordance with any specific instructions you provide at checkout. We will attempt to notify either the customer or recipient as appropriate.
3. Delivery Charges: Delivery charges are calculated at checkout and clearly displayed prior to order confirmation. Charges may vary based on the precise delivery location.
4. Force Majeure: We cannot be held responsible for delays or failures arising from circumstances beyond our reasonable control, including adverse weather, traffic conditions, or public holidays.
1. Accepted Payment Methods: Payments must be made in full at the time of ordering. We accept major debit and credit cards and other payment methods as may be stated on our checkout page. All transactions are processed securely and in accordance with UK legislation.
2. Pricing: All prices are stated in GBP (£) and include VAT at the current applicable rate, unless expressly stated otherwise. Prices shown at the time of order are final, subject to correction for genuine errors or omissions.
3. Order Validity: Orders will only be processed after verified receipt of payment. If payment fails or is declined for any reason, your order will not be fulfilled and you will be notified to provide an alternative payment method.
1. Customer Cancellations: You may amend or cancel your order up to 24 hours before the scheduled delivery date for standard bouquets. For bespoke or event floral arrangements, a minimum of 48 hours’ notice prior to dispatch may be required. To request a cancellation or amendment, please contact us using the details provided on our website.
2. Order Acceptance and Right of Withdrawal: Your right to cancel under the Consumer Contracts Regulations may be limited or excluded for perishable goods, including fresh flowers once preparation has begun. Any refunds will be processed according to our returns and cancellation policies, and within 14 days of confirmation where eligible.
3. Refunds Policy: Should you have concerns regarding product quality or delivery, please notify us as soon as possible after receipt, providing photographic evidence if appropriate. We will investigate and, where justified, offer a replacement, partial refund, or full refund, at our discretion.
4. Non-Delivery: In the rare event that we are unable to fulfil your order entirely, you will be informed promptly and offered a full refund or alternative options.
1. Limitation of Liability: Florist St John’s Wood shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or emotional distress. Our total aggregate liability to you under these Terms for any claim arising out of any order shall not exceed the amount paid for the relevant order.
2. Product Characteristics: Please note that fresh flowers are a perishable, living product, reliant on a number of factors beyond our control. We always prepare flowers to the best possible standard and provide care instructions on delivery. We cannot accept responsibility for individual tastes or allergies, nor for circumstances where adequate care is not given by the recipient.
3. Incorrect Details: If you provide incomplete or incorrect delivery information, Florist St John’s Wood cannot accept responsibility for failure to deliver or delays.
All personal data you provide when placing an order will be processed in accordance with applicable UK data protection laws. We collect and use your information solely to process your order, communicate with you about your purchase, make successful deliveries, and improve our services. We do not sell or share your details with third parties except as strictly necessary to fulfil your order. Please refer to our Privacy Policy for further information.
All content included on our website, such as text, graphics, logos, images, and other material, is the property of Florist St John's Wood or its licensors and is protected by UK and international copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion without express written consent.
We reserve the right to update or amend these Terms from time to time to reflect changes in our business processes, legal requirements, or service offerings. Any revised Terms will be posted on our website and apply to all future orders placed after the date of publication.
We strive to provide an exceptional online flower delivery service in St John’s Wood and beyond. If at any time you are dissatisfied with our products or services, please contact us as soon as possible with relevant details. We will aim to resolve your complaint fairly and promptly. Your statutory rights are not affected by these Terms.
These Terms shall be governed in all respects by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
These terms are applicable to all customers using our online flower delivery service across St John’s Wood and its surrounding areas. Please ensure you verify that your intended recipient’s address is within our current delivery zones before ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 84 St John's Wood High St, St John's Wood, London, NW8 7SH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St John's Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St John's Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
