Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in St John's Wood
At Florist St John's Wood, we pride ourselves on providing only the freshest and highest quality flowers to our valued customers throughout the St John's Wood area. Whether delivering to households or local businesses, your satisfaction and the longevity of our blooms are at the heart of our service.
We believe in honesty and peace of mind. That’s why all our arrangements come with a Freshness Guarantee, so you can order for yourself or loved ones with complete confidence.
Damaged on Arrival Policy
Should your flowers arrive in less-than-perfect condition, we are here to help. Although we make every effort to ensure your flowers are protected during delivery, occasionally damage may occur due to factors beyond our control.
If your order is damaged upon arrival, please notify us within 24 hours following receipt. To help us resolve the issue quickly, kindly provide photos of the damaged bouquet or arrangement. Our team will review your claim and offer a suitable resolution, which may include a replacement or a full/partial refund, depending on the situation and your preference.
Freshness Window
Florist St John’s Wood guarantees the freshness and quality of every bouquet for a minimum of five days from the delivery date, provided our recommended care instructions are followed. Our flowers are sourced daily to ensure they reach you at their peak; just add water, and enjoy their vibrant beauty for as long as possible.
If you believe your bouquet has not lived up to its expected lifespan despite proper care, please get in touch within the guaranteed freshness period. Our team will investigate and arrange a suitable solution, which may include a replacement arrangement or a partial/full refund.
Refunds & Replacement Options
Your satisfaction is our priority. If you experience issues with your order related to quality, freshness, or damage, you are entitled to a replacement, partial refund, or full refund, depending on the nature of the issue:
- Replacement: A new arrangement will be sent out promptly, free of charge, where appropriate.
- Full Refund: Issued in cases of complete dissatisfaction or non-delivery of goods.
- Partial Refund: Offered if only part of the arrangement is affected or where a minor issue has occurred.
All refund and replacement requests are handled promptly and fairly. Please note that we may request photographic evidence to help us understand where the issue occurred so we can continue to improve our service.
Complaints Process
If you wish to raise a complaint about your experience or our service, please contact us as soon as possible, ideally within seven days of receiving your order. We take every comment seriously and will endeavor to resolve any issues swiftly and professionally. Our team will personally review your feedback, investigate as appropriate, and keep you updated throughout the resolution process. We aim to respond to all complaints and concerns within 24 hours during working days.
Trusted Local Florist for St John’s Wood
Florist St John’s Wood is proud to serve as a reliable, established florist for the local area, trusted by both families and businesses. We are committed to bringing joy and satisfaction with every bouquet delivered. If you have any concerns, please reach out and let us make it right – your happiness means everything to us.
